Our cancellation policy is designed to provide clarity and fairness to our valued customers. Please take note of the following key points to ensure a seamless experience when canceling your orders or bookings:
Advance Catering Booking:
We understand that circumstances can change, and plans may need to be altered. Therefore, we offer a 100% refund for all orders placed before the order is dispatched. This means that if you decide to cancel your order before it's out for delivery, you will receive a full refund without any deductions.
Refund Processing Time:
For advance catering bookings, we also offer a 100% refund policy, but with a slight variation. To be eligible for a full refund, you must cancel your catering order at least 48 hours before the scheduled event or delivery date. This allows us to manage our resources effectively and ensure the best service for all our customers.
We understand the importance of a prompt refund process. Once a refund request is initiated and approved, it typically takes 3 to 4 business days for the refunded amount to reflect in your bank statement. This time frame may vary slightly depending on your financial institution and the method of payment used for the original transaction.
By adhering to these policies, we aim to provide you with a hassle-free experience when it comes to canceling orders or catering bookings. We value your trust and strive to make the refund process as efficient and transparent as possible. If you have any questions or require further assistance, please don't hesitate to contact our customer support team, who will be happy to assist you. Your satisfaction is our priority.